David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Team Manager for their Valencia office.Position: Team ManagerLocation: Valencia, SpainEmployment type: Full-timeRemuneration: Base salary + bonuses.DUTIES AND RESPONSIBILITIES Ensure team achieves the agreed Service Levels + Revenue targetOrganize recurrent governance model with your customers to review the service levelsProvide performance statistics and reporting to the customer as requiredEnsure the introduction of best practices including but not limited to recruitment, reporting, motivation, staff retention, training, escalationBuild strong productive working relationships with your customers and their management teamsManage performance of direct reports through the use of appraisals, objective setting, training, development and performance improvement planManage all disciplinary issues effectivelyHold regular team meetings and ensure regular communication to motivate the staffREQUIREMENTS Native/fluent in German, both oral and written. Fluent in English (at least B2 level). Fluency in another language (Spanish) is a plusDegree in relevant field will be considered as an advantageOperational/business management experience is neededPrevious international experience is preferredBusiness knowledge and commercial awarenessStrong sales and pipeline management skillsStrong people management skills - interpersonal skills, appraisal skills, interviewing skillsDemonstrable management experience within outsourced service delivery environmentFamiliarity with business processes, tools and CRM systemsAbility to implement and manage change. Motivate, encourage and coach others to develop strong relationship-building and sales skillsAble to work independently under pressure and adhere to deadlinesExcellent communication skillsExcellent decision making/problem solving skillsAbility to follow the security rules of the companyBENEFITS Excellent remuneration package based on experience, skills and performanceBe part of a dynamic and creative team with positive and friendly atmosphereGuidance and tools to reach your full potential#J-18808-Ljbffr