Estamos buscando un Especialista en Jira Service Management altamente capacitado para supervisar, configurar y optimizar nuestra plataforma Jira Service Management, apoyando los procesos de ITSM (Gestión de Servicios de TI).
El candidato ideal trabajará estrechamente con los equipos de TI y otros interesados para implementar flujos de trabajo, mejorar la entrega de servicios y asegurar que la plataforma se alinee con las necesidades organizacionales.
JOB DESCRIPTION Key Responsibilities : Platform Administration : Configure and maintain Jira Service Management (JSM) instances, including workflows, permissions, and custom fields.
Manage service desks, SLAs, queues, and automation rules within the platform.
Process Optimization : Work with stakeholders to design and implement ITIL-compliant workflows and processes.
Identify opportunities to improve service delivery and user experience.
Integration & Development : Integrate Jira Service Management with other tools (e.g., Confluence, Slack, monitoring tools, and third-party applications).
Develop custom scripts and automation to streamline processes using Jira APIs and tools like Automation for Jira.
Reporting & Analytics : Generate reports and dashboards to track key performance metrics (KPIs) and provide actionable insights.
Continuously monitor platform performance and user feedback for improvements.
Training & Support : Provide training and documentation for users and stakeholders on Jira Service Management functionalities.
Act as a point of contact for troubleshooting and resolving technical issues related to Jira Service Management.
Qualifications : Bachelor's degree in Computer Science, Information Technology, or a related field.
2 years of experience administering Jira Service Management or other Atlassian tools.
Familiarity with ITSM/ITIL frameworks and best practices.
Strong knowledge of Jira Service Management, Jira Software, and Confluence.
Experience with scripting languages (e.g., Groovy, Python, or JavaScript) for automation.
Understanding of API integrations and REST APIs.
Familiarity with IT infrastructure and ticketing systems.
Soft Skills : Strong analytical and problem-solving skills.
Excellent communication skills to collaborate with both technical and non-technical teams.
Ability to manage multiple tasks and prioritize effectively.
Preferred Skills : Atlassian certifications (e.g., ACP-100 Jira Administrator or ACP-400 Jira Service Project Administrator).
Knowledge of cloud environments (e.g., Azure) and DevOps principles.
Experience with agile methodologies and tools.
Work Environment : Hybrid work model Collaborative, fast-paced environment with a focus on innovation.
Compensation : 39.000 gross annual income Opportunities for professional development and certifications.