Jira Administrator Manchester, Cheltenham or London We are seeking a highly motivated and experienced Jira Administrator to manage and optimize our Jira Service Management, Jira Software, and Confluence environments. The ideal candidate will have in-depth knowledge of the Atlassian suite, be proficient in customising workflows, automating processes, and ensuring that our Jira and Confluence environments are operating efficiently. You will work closely with various teams to ensure that the tools support our business needs effectively. What we are looking for in you Jira Service Management (JSM) Administration: Configure and manage JSM projects (incidents, problems, change requests).Set up and manage SLAs, queues, and workflows.Customize the customer portal and integrate with Confluence for knowledge bases.Automate processes and monitor performance for optimal operations. Jira Software Administration: Administer Jira Software for Agile project management (Scrum/Kanban).Customize workflows, boards, issue types, and sprint management.Create reports, dashboards, and metrics for project tracking.Integrate Jira with development tools like Git, Bitbucket, and CI/CD pipelines. Confluence Administration: Manage Confluence spaces for team collaboration and documentation.Set up permissions, organize content, and develop templates.Link Confluence with Jira for seamless collaboration on projects and tasks.Maintain and optimize the knowledge base for self-service support. Customization, Automation, and Integration: Create custom workflows, fields, and issue types across Jira platforms.Automate repetitive tasks and optimize workflows using Jira Automation and tools like ScriptRunner.Integrate Jira and Confluence with other third-party systems to enhance productivity. Governance, Security, and Compliance: Manage user access, permissions, and roles in both Jira and Confluence.Ensure security best practices, compliance, and data integrity across platforms. Training and Continuous Improvement: Provide end-user training and ongoing support.Identify and implement improvements to optimize platform use and performance. Minimum Requirements 3+ years of experience managing Jira Software, Jira Service Management, and Confluence.Knowledge of Agile methodologies and ITIL frameworks.Proficiency in Jira Automation, JQL, ScriptRunner and integration with third party tools.Experience with customising workflows, dashboards, and project templates. Desirable Requirements Bachelor's degree in Information Technology, Computer Science, or a related field.ITIL Foundation Certification; advanced ITIL certifications are a plus. Ways of working Focusing on Clients and Customers.Working as One NCC.Always Learning.Being Inclusive and Respectful.Delivering Brilliantly. Our company At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks. Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support. Come join us? What do we offer in return? We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits: Flexible workingFinancial & InvestmentPensionLife AssuranceShare Save SchemeMaternity & Paternity leaveCommunity & Volunteering ProgrammesGreen Car SchemeCycle SchemeEmployee Referral ProgramLifestyle & WellnessLearning & DevelopmentDiversity & Inclusion So, what's next? If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to ******. About your application We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email ******. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.
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