Ji353 Customer Care German Speaker

Job Description

We are currently looking for a Customer Care Officer for our German & Austrian markets to complete our Customer Care team, based in Barcelona.


Job Overview
The main function is to organise language courses abroad from the offer made by the sales offices to the return back home after the stay.

Main Tasks and Responsibilities: Processing enrolments using our internal CRM systemManaging customers' filesAssisting customers before, during and after their stayInvoicing bookings and ensuring receipt of payments from customersCollecting invoices from Partner schools and validating paymentsDealing with any special requests and complaintsProviding personalized advice to each customer, including detailed information regarding every step of the language course, meeting the assigned deadline for each stepKeeping up with local and international news to be informed of any events happening in major touristic zonesKnowing the products and services offered by ESL perfectlyBeing flexible depending on the period, deadlines, workload and support in other Customer Care markets and ESL departmentsBeing available for the department, the Customer Care manager(s) and other employeesAssisting the manager in trainingAssisting the department in reaching its objectivesAssisting with any special projects or various administrative tasks as assignedOrganising and planning your own workCommunicating effectively:With members of the Customer Care departmentWith Sales officesWith Partner schools in EnglishWith clients in their mother tongue (and second language if knowledge is good enough)Handling customers' end of stay feedback and reviewsGathering testimonialsBeing able to redirect, upsell, and cross-sell to avoid changes and cancellations
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