.As Virtuagym keeps on growing, we are now looking for a new face to complement our team.As RevOps, you will be the owner of our CS tech stack and all operational-related workflows/designs!Will you join us to create a healthier and happier world?This is a full-time and remote position from Spain, where you will be working for our global teams.What this role looks like As our Customer Operations Manager, you act as the face of CS Ops to deliver mutual value for our managers/teams, clients, and our business by focusing on and ensuring an optimized and efficient operation, where our employees can perform at their best.You play a key role in driving efficiency, digitalization, and automatization with the goal to deliver the right value through the right resources.You are part of a diverse and international CS team where Customer Success works closely together with multiple other departments to ensure that as many client employees as possible successfully use Virtuagym.You will closely collaborate with our customer success management team and will represent customer operations, working together with our Heads of Service/Onboarding and Director of CSM, partnering up with our data and operations specialist.Some of your key tasks as a RevOps Being the 1st line of support to leadership and CS who locate CRM/product/data analytics issues; troubleshooting issues,escalating for further fixes, tracking progress, and communicating status to all stakeholders; Proactively recommending strategic improvements to our business model and having a strategic alignment with CS management; Performing deep data dives to identify customer experience improvement opportunities and working across departments to put insights into action; Reporting to Customer Success management and executives on past results, renewals forecast, and trend analysis; Creating meaningfulinsights that can help the CS team, as well as across departments; Creating strategiesto proactively improve the way how CS is working with a good balance between effort versus value; Building scalable processes to support the Customer Success team in pursuit of customer account retention and expansion; Continuous development of customer engagement processes by determining the timing and content of touchpoints along the customer journey to drive optimal adoption and increase in CLTV.What you will bring to the team BSc or MSc in Business or Technical Studies (for example: Computer Science, Data Science, Business Administration, etc); Strong technical affinity while at the same time enjoying collaborating with people across multiple teams; 1+ years of experience administering a CRM (Salesforce, Hubspot, etc); Working experience with BI tools is a plus (e.G