.Company DescriptionAt the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy, and the financial services markets so they can make faster and more informed decisions. Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues. But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer, and stronger. It's the reason Verisk is part of the UN Global Compact sustainability initiative. It's why we made a commitment to balancing 100 percent of our carbon emissions. It's the aim of our "returnship" program for experienced professionals rejoining the workforce after time away. And, it's what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers' problems. At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We've been recognized by Forbes as a World's Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce.Job Description Main purposeResponsibilities Main contact person for any technical queries raised by the team or customers.Support the availability of our product during the European time-zone, triaging and troubleshooting the reported technical issues, in conjunction with multiple Verisk IT team(s) as required.Work closely with the wider DevOps, Application Support, and Product teams in performing root cause analysis for any issues and the implementation of the fixes.Support the DevOps lead to deliver the product operation activities including deploying content updates and generating usage reports.Support the implementation of production migrations in co-ordination with multiple geographic locations.Assist with Cloud environment setup and implementation plan.Support the Product team with periodic data update process and building and executing robust test processes for all the products.Critically examine each step of the data update process and suggest and work with the teams to implement improvements in the process.Assist with the successful rollout of new LHT products internationally, ensuring that region-specific differences are maintained, documented, and accounted for within datasets.Assist in the preparation of technical specification and user guides for product
