We're JTI, Japan Tobacco International and we believe in freedom.
We think that the possibilities are limitless when you're free to choose.
In fact, we've spent the last 20 years innovating, creating new and better products for our consumers to choose from.
It's how we've grown to be present in 130 countries.
But our business isn't just business.
Our business is our people.
Their talent.
Their potential.
We believe when they're free to be themselves, grow, travel and develop, amazing things can happen for our business.
That's why our employees, from around the world, choose to be a part of JTI.
It is why 87% of employees feel happy working at JTI.
And why we've been awarded Global Top Employer status, eight years running.
So when you're ready to choose a career you'll love, in a company you'll love, feel free to #JoinTheIdea.
BTS Planning and Transportation Process Expert Manager What this position is about - Purpose The Process Expert acts as a service provider working under the IT Team Lead/Business Expert lead to implement the approved process changes and continuous improvement of the business.
He/she is the point of contact between his/her specific process areas and the Power Users, keeping them up-to-date and knowledgeable of the systems and business processes/best practices.
He drives and monitors the implementation of small approved projects ensuring alignment of changes to the GRM.
What will you do - Responsibilities Check conflicts between current and proposed functionality (impact analysis). Redesign or adapt business processes to a change request.
Ensure the alignment of the request to the GRM. Contribute to the enhancement of Operational procedures to ensure efficient and effective service to customers by assisting the Operational/team Leads in KPIs monitoring and proactively address potential issues on the areas under his responsibility looking for solutions and ensuring customer satisfaction. Ensure the design of the proposed solutions and potentially modify the GRM accordingly following the approval process. Provide time and cost estimate for the implementation of the solutions. Plan and coordinate the implementation of approved projects. Provide knowledge transfer and best practices (global processes) to power users through support/change request resolution and training in coordination with the training team. Maintain up to date appropriate documentation in his/her scope of responsibility this includes BPMLs, Process flows, Enterprise structure and BTS operational procedures. Work together with power users on documenting the processes from a business perspective. Work together with the project team and the process/business Expert on documenting the processes from a technical perspective. Ensure QA on the documentation executed by development teams. Who are we looking for - Requirements University degree or equivalent. Project management experience. Business experience in related area a plus. Fluent English (written & spoken).
#J-18808-Ljbffr