MSX IBERIA is growing!
As a result, we are currently looking for a European CRC Manager to join our great team in Valencia or Budapest.
The main objective of our Manager is the management of the International Call Center Operations with some offices around Europe, including personnel management, resource planning, and customer service quality oversight.
Duties and Responsibilities: Carry out the creation, design, and management of the new project/training;Development and implementation of strategies to improve the efficiency and effectiveness of the Call Center based on Lean;Create and maintain a positive and productive work environment that encourages innovation and collaboration;Management and monitoring of the Call Center staff performance;Continuous evaluation and improvement of processes and procedures to maximize efficiency and quality of customer service;Analyzing and interpreting the P&L statement, and taking corrective actions when needed.Qualifications: Bachelor's degree in Business Administration or equivalent;Extensive technical knowledge of Contact Center Applications and Architecture (IVR, ACD, CTI, etc.
);Other languages would be an advantage;Essential bilingual level of English (C2 or similar);Good level of Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.
);Strong leadership skills;International Certification in Lean Six Sigma (would be an advantage).Why choose MSX? In addition to this great challenge, MSX International offers a suitable salary and additional benefits.
At MSX, you get the freedom to work independently on projects, and still be part of a successful, supportive team.
Who are we? MSX is a business service provider in the field of Business Process Outsourcing, providing technology-enabled services to the Automotive sector.
With 5,000 industry experts in 80 countries, we seek the best strategic solutions to help and develop car manufacturers, importers, and dealer networks within a rapidly evolving industry.
Our goal is to support our customers by improving processes, increasing sales, reducing costs, and keeping clients satisfied.
¿Do you want to be part of a motivated, successful team of specialists who makes this possible?
Show your interest by applying.
¡We're looking forward to it!
!
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