Client Success Analyst - 22000A9H
Languages Required: Applicants are required to read, write, and speak English.
Preferred Qualifications:
We are looking for a Client Success Analyst to join our Operations team. You will be responsible for executing outbound calling campaigns focused on revenue recovery for customer accounts in overdue status. This role is part of an organization focused on minimizing outstanding accounts receivable while ensuring a positive customer experience. You will quickly assess a customer's accounts receivable situation, identify the correct customer contact to help resolve open issues, and drive to payment resolution with the customer experience and perspective in mind.
This role requires a combination of intense problem-solving focus, excellent communication, and customer service skills. You have the natural ability to multi-task, dig deep to find information and answers, communicate to customers and internal stakeholders concisely and clearly, and drive to measurable results and specific revenue targets. Proven success managing outbound calling campaigns is highly desirable. Strong documentation and follow-up are key behaviors.
Requirements:
Bachelor's degree preferred with 2+ years experience
Strong negotiation skills
Excellent spoken and written communication skills in English
Multi-tasker with the ability to work on multiple cases, issues, and customer dynamics
Critical thinker with attention to detail and ability to quickly learn and leverage internal tools, systems, and processes
Experience with Microsoft Office
Flexibility to work remotely with strong self-starting and self-pacing traits
Language skills to cover EMEA countries a plus
Detailed Description and Job Requirements:
Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Develops, communicates, and trains the organization on business practices and processes. Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicators against business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Communicate Oracle Business Practices to the organization and monitor processes and approvals for full compliance.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail is critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and correct data errors/omissions. Relationship management skills are strongly desired. Strong written and verbal communication skills to interact with management and possible clients are desired.
Job: Business Operations
Location: ES-ES, Spain - Barcelona
Other Locations: Various locations in Spain and Italy
Job Type: Regular Employee Hire
Organization: Oracle
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