.Join our SmartRental team!SmartRental Group is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.Our vision is to be the European leader in the market, providing diverse solutions adapted to all accommodation needs.With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences, and luxury residences for the elderly.Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets in the Living and Hospitality sector.What will you do? The International Regional Director of Operations is responsible for planning, directing, and coordinating the operations of all the Hotels (assets) in the assigned geographical area. The regional director of operations is responsible for ensuring and improving performance, productivity, efficiency, and profitability through effective methods and strategies.Leads, directs, and manages daily hotel operations (via hotel director), including hotel yearly budgeting and forecasting, strategic planning, managing performance reviews, and implementing company policies and standards.Coordinates capital improvements and property improvement plans, responds to guest inquiries and resolves concerns, initiates and facilitates meeting participation, and proposes improvements.Oversees service quality levels, operational efficiency, guest satisfaction, SOPs, and service compliance, including financial measurements and auditing.Identifies operational performance, productivity, and efficiency gaps and implements measures to correct deficiencies.Partners closely with the COO and works according to departmental guidelines and priorities.Implements and manages the hotel's daily quality process, including communicating goals, empowering team members, managing service recovery techniques, and measuring satisfaction.Monitors and develops team member performance, particularly hotel managers and departmental managers, including providing supervision, professional development, scheduling, conducting counseling and evaluations, and delivering recognition and rewards.Controls operating expenses of hotel accounts and proposes corrective initiatives.Monitors P&L and STR reports.Management Systems: Updates policies and procedures for the hotels in the assigned geographical area in line with company strategy.Unifies management systems criteria for all hotels in the assigned geographical area.Conducts audits of hotels in the assigned geographical area and sets up improvement plans with the hotel director.Responsible for the overall forecast of purchasing needs.Identifies and develops talents and works closely with the HR department.Quality of Service Management: Analyzes results and develops improvement action plans.Establishes areas of improvement.Implements strategies to improve scores and effectively coordinates with the COO
