Purpose & Overall Relevance for the Organization: To drive consistency in the delivery and implementation of Retail training programs that enable a premium consumer experience, support operational excellence and help us meet or exceed our business and people objectives.Key Responsibilities:Consumer Experience:Co-lead implementation of adidas consumer Service Model (CEI) with Store Leadership.Provide feedback on observed service behaviors to all team members.Role-model service standards and salesfloor leadership skills.Champion daily Team Huddles and the role of Team Captain on the salesfloor.Secure foundational and seasonal product learning in each category and drive knowledge transfer to selling behaviors.Facilitate and organize product training events in collaboration with Visual Excellence.Facilitate adoption of new instore processes and tools by supporting training initiatives.Digital Learning:Go-to person instore for ATTICUS product learning platform or community management.Act as a Coach in digital learning platform AREA and guide the Store Leadership Team in building learning plans, focusing on Learning, Experiencing and Performing stages.Learning Delivery:Ensure digital and trainer-led retail curriculum is delivered and implemented effectively and that the standards expected are applied by all team members in store.Facilitate live and virtual training sessions.Organize and ensure availability of relevant training materials.Train and Coach Store Team on adidas retail curriculum and support Store Leadership on identifying talent, especially those who can drive the category experience.Support the Onboarding process for new brand ambassadors in-store via digital, self and trainer-led programs.Sustain local participants in Expert & Specialist certification programs.Become a credible and knowledgeable source for adidas retail.Learning Analytics:Showcase training initiatives using adidas learning analytics tools.Provide qualitative and quantitative monitoring of training results on a monthly/quarterly basis using the tracking tools and adidas learning measurement levels as reference.Analyze NPS reports and propose corrective actions on service and staff friendliness, ensuring callbacks and role model service excellence with promoters and detractors.Authorities: NoneKey Relationships:ConsumersStore Leadership and TeamIndustry, Community and Event Subject Matter ExpertsLocal Retail District Leader, Local Retail Training ManagerEurope Retail Training Academy, Europe Retail & Consumer Excellence TeamGlobal Retail Training communityKnowledge, Skills and Abilities:Demonstrated passion for sportsStrong written and verbal communication skills in EnglishStrong communication skills including impactful presentation and facilitation skillsAdvanced numeracy and literacyGood IT skills: MS TEAMS, Word, Outlook, Excel, PowerPointSolid business acumen and in-depth knowledge of Retail, Consumer and People KPIsWell-organized, with enthusiasm and initiativeAbility to multi-taskEfficient and effective in time managementAbility to develop strong and credible relationships with store teamRequisite Education and Experience / Minimum Qualifications:Consumer facing experience2 years' experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE - THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY.ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.JOB TITLE: In Store Trainer - Brand Center Store BarcelonaBRAND: adidasEl anuncio original lo puedes encontrar en Kit Empleo
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