Workster partners with a leading BPO/outsourcing company that is seeking to onboard Japanese & Spanish-speaking Travel Advisors, based anywhere in Spain.
The employee would join a team that is fully committed to serving the customers of a worldwide leading airline - this role is primarily based on a night shift model, with fixed shifts.
Your RoleEnsure the smooth daily operation of our services by handling contacts over the telephone and by email.Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.Make sure that our travelers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.Strive for first contact resolution to resolve passenger queries efficiently and satisfactorily.Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.Demonstrate a full understanding of our client and brand values.Your QualificationsVery good level of Japanese (C1) and Spanish (C1)Able to communicate clearly and effectively in written and spoken English (B2)Experience in the customer service industry and ideally in a Contact Centre environment.Be patient and empathic as you'll be supporting a paratransit service.Autonomous and fast learner to provide effective support and to be proactive, with a "can-do" attitude.Solution-oriented to provide the correct and best outcome for the customer.Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport, and show empathy.Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.The OfferWork fully remotely from anywhere in SpainCompetitive base salary and night shift bonusFixed schedules from 01am-10am, Mo-FrFully Paid Training that optimally prepares you for your jobExcellent base salary and benefitsBest-in-class people engagement activities and programs.Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.Employee Assistance Program – Free, confidential, and impartial guidance and support.Employee Benefits Club – a wide range of exclusive perks and rewards as a valued member of our organization.Option to sign up for Discounted Private Health Insurance.Referral Program: Refer a Friend and get a Referral bonus.