Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide.
Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.
Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media.
We pride ourselves on having a diverse and international culture that embraces the global community and acts locally.
We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.
What you'll be getting up to: Manage and oversee the Japanese customer support team, ensuring high-quality service delivery and customer satisfaction.
Develop and implement customer service policies, procedures, and best practices to enhance the overall support experience.
Provide coaching, guidance, and training to support representatives to improve performance and achieve service goals.
Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
Monitor customer service metrics and KPIs, analyzing data to identify areas for improvement and implementing strategies for enhancement.
Collaborate with cross-functional teams, including product development and marketing, to address customer needs and improve service offerings.
Stay updated on industry trends and regulatory requirements within the iGaming sector to ensure compliance and alignment with best practices.
R equirements: Required language(s): Japanese (Native) English.
Strong leadership and management skills, with the ability to motivate and inspire team members.
Excellent communication and interpersonal skills, with a customer-centric mindset.
Familiarity with CRM systems and customer support tools.
Ability to work effectively in a fast-paced and dynamic environment.
Understanding of Japanese culture and preferences related to online gaming is a plus.
**Applications in English please Diversity & Inclusion We embrace diversity and equality in a serious way.
We are committed to building a team with a variety of backgrounds, skills and views.
The more inclusive we are, the better our work will be.
Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.
