(J-964) - Data Analyst Customer Success

Descripción del empleo In your role, you will be in charge of helping the CS structure to achieve its results in the following way: Create useful reports to analyze business metrics; Provide insights to the CS structure for analysis and decision-making; Interpretation of the different KPIs of the business & action plans required for improvements in the area; Create and update processes in the CRM, which improve business indicators to have a greater impact; Ensuring new processes/tools/best practices adoption and creating knowledge base for them; Ensure the quality of processes and data; Work closely with different departments to follow up on existing projects or help with emerging projects; Take part in strategic projects to ensure their success and maximize business impact; You will train the CS Spain team to execute the processes correctly at our headquarters in Barcelona.
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