Would you like to be part of our new adventure in Malaga? Vodafone Group is launching its new technological HUB, an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC, and UCC for Vodafone Business. Come and join us to create the future together!
Role Purpose:Specialist CX Design Analyst
The plan is to transform Vodafone Business from a Customer obsessed to Customer Experience obsessed business. The Customer Experience Design Analyst has a key role in supporting the Customer Experience team in achieving this goal. The successful person will support the Customer Experience Design Lead in designing compelling experiences for our business customers. Customer Experience has been identified by VF Business as a key area that requires transformation and redefining our goals across all markets. This team will be influential and will be fundamental to the success of CX globally.
Key Accountabilities:Support in delivering oversight and guidance on CX across Group functions and Global markets.Support the Lead CX Designer on CX for strategic propositions defining CX ambition, target experience, and measurements.Ability to analyze large quantities of insight and build appropriate reports as part of the CX design process.Help promote the design and implementation of CX assurance tools/standards.Provide CX representations across Lean Agile Governance and Assurance (LAGA).Implement standards/procedures for engagement and alignment across Importante empresa Group and Global Markets.What You Bring:Strong background in Design Thinking / User-centered design.Understanding Customer measurement and improvement to prioritize the customer experience in VF Business and across OpCos.Demonstrating rationale for change within an organization backed up by meaningful data.Strong interpersonal skills and relationship management.In-depth knowledge of online analytics tools, methods, and trends.Experience in online customer experience tracking including NPS/Customer Satisfaction, especially Medallia.Should be familiar with agile methodology.Fluent in English.At Vodafone, we are concerned about being a company committed to diversity as an engine of change. We are proud to offer equal opportunities regardless of race, nationality, cultural origin, sex, age, marital status, sexual orientation, gender identity, disability, and religious or political beliefs.
#J-18808-Ljbffr