Landbot is the most powerful no-code chatbot builder. Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.
Our Core Values We're on the lookout for a Customer Success Manager (English - Spanish) to join the Success team at Landbot. For a Customer Success Manager, it is all about guaranteeing that our customers get the most out of using our product. If you love happy users, engaged companies, and successful customers, this is your role! You will become a Landbot expert and use that knowledge to advise over 3,500 customers on how to successfully use Landbot to achieve their goals.
You will spend time doing the following:
Planning, executing, and iterating Customer Retention strategies to ensure financial health.Responding to incoming requests for assistance via email, chat, and video call from Managed Accounts.Reporting customer feedback/issues to departments such as Product, Finance, Sales, and Support to ensure alignment and coordination in delivering exceptional customer experiences.Key Responsibilities in order of relevance: Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience to align with their specific needs and goals.Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth. You will need to partner with our customers to define clear objectives for their use of Landbot, track their progress, and ensure these goals are met.Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential.Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations, acting as a trusted advisor and advocate for their success.Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot. Special attention should be given to High-Potential clients, Ideal Customer Profiles (ICPs), and target market segments to maximize value and drive growth effectively.Reporting and Analysis: Provide regular reports on customer engagement, success metrics, and areas for improvement to internal teams and leadership.El anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/129803520/j725-customer-success-manager-english-spanish-barcelona/?utm_source=html
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