J-224 | Danish Customer Service Representative In Malaga

Job Title: Customer Service Representative (Danish-speaking)
Location: On-site, Barcelona, Spain (SELVA DE MAR 129)
Industry: Automotive
Contract Type: Indefinite, Full-time
Shift Details: Monday to Friday, 8:00 AM - 5:00 PM
Salary: €21,700 annually + €2,000 yearly in benefits
Job Summary: Join our team as a Danish-speaking Customer Support Agent in the automotive sector, where you will be the first point of contact for customers, providing top-notch support and solutions for various needs.
Main TasksLog contact details and resolve issues within established service level agreements.Stay informed about products and services to provide accurate customer support.Escalate significant issues to a Mentor as needed.Follow all established project processes and procedures.Support team members during absences and participate actively in team meetings.Engage in additional tasks to sustain service performance and customer satisfaction.RequirementsNative-level Danish proficiency and fluent English.Minimum of 1 year in customer service; automotive experience preferred.Experience with electric vehicles is advantageous.Strong listening and problem-solving skills to meet customer needs.Ability to manage and resolve calls independently or escalate as necessary.Commitment of at least 6 months to the role is required.
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