Job Number: 24166371
Job Category: Rooms & Guest Services Operations
Location: Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain, 8005
Schedule: Full Time
Position Type: Non-Management
Responsibilities: Process all guest check-in records by confirming reservations, assigning rooms, and delivering and activating room keys.Process all types of payments, including accommodation charges and payments made by cash, checks, or debit/credit cards.Handle all guest charges, including disputed charges or those incurred when checking out late.Attend to, register, and process all calls, messages, requests, inquiries, or concerns from guests.Coordinate with the Housekeeping Department to ensure rooms are in perfect condition upon guest arrival.Communicate parking procedures to guests and visitors, and call bell staff or service personnel as needed.Provide directions and information to guests about the hotel and local points of interest.Prepare daily reports (number of arrivals and departures), identify special requests, and review reports for accuracy.Complete designated cashier reports and closing reports in the computer system.Cash personal checks and travelers' checks for guests.Count the cash drawer at the beginning and end of shifts.Balance and deliver receipts according to Accounting specifications.Comply with all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.Adhere to all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information and protect company assets.Greet and acknowledge all guests according to company standards; anticipate guest service needs and address them; thank guests with genuine appreciation; assist individuals with disabilities.Speak with others using clear and professional language; answer telephones using appropriate etiquette.Cultivate and maintain positive working relationships with others.Comply with quality assurance expectations and standards.Stand, sit, or walk for an extended period of time.Move, lift, transport, push, pull, and place objects weighing 10 pounds or less without assistance.Perform other reasonable job duties as requested by supervisors.
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