Izq33 - Customer Success Manager

Your RoleThe mission of Customer Success Management - Spain at KONUX is to make our clients successful on their journey to a sustainable future by using our products and services. This includes a consistent, reliable, and high-quality customer project delivery, supporting the customers' internal transformation by operationalizing the KONUX system, and activating account upsell dynamics by building qualified and quantified success stories with our customers. As a Customer Success Manager - Spain, you will be responsible for all projects at your Spanish customer in a region, from delivery through the entire customer journey. You will be working in a cross-functional key account matrix with account manager, solution engineer, data scientist, and executive sponsor, focusing on long-term transformational partnerships with your customers. You will be based in Madrid (alternative locations in Spain may be considered).Your Benefits PackageA competitive salary with equity (all permanent KONUX employees have equity!)A dedicated Learning & Development budget of 3.600€ p.A.Flexible working conditions, home office equipment, and free choice between a Windows or Apple laptopHealth benefits supporting your physical and mental well-being, e.G., subsidization of on-site gym27 days (+1 day on every work anniversary for 3 years)Additional days off for specific volunteering activitiesEqual OpportunitiesAt KONUX, we believe that a diverse team achieves better results faster. So here's the deal: You bring in your very own perspective. We promise to judge your qualifications and performance, not your age, sex, religion, skin color, gender identity, family status, or disability.Your ResponsibilitiesSupport the customer in their journey of transformation:Support the customer in implementing our solution in their working processesConstantly drive product adoption with the customer organizationJointly discuss improvements to our product to increase client valueEnsure superior customer experience and customer satisfaction:- Manage customer expectations and become the customer advocate inside KONUX organization#J-18808-Ljbffr