Entreprise :
Transport Executive Madrid, Spain
About us
Established in 1950, Club Med is the pioneer of premium all-inclusive holidays. We have been continuously innovating over the last 70 years and now offer close to 80 ski and sun resorts across Europe, Asia, Africa, America and the Caribbean as well as a 'Club Med 2' cruise. Club Med offers a new way of experiencing holidays in its upscale friendly and multicultural resorts. Our success comes from the strong commitment to exceed customers' expectations and deliver an unforgettable experience.
About our Business Unit
Our management model separates Resorts from Markets. In this position, you will belong to the EAF Markets, which handles sales in Europe, Africa, and France in over ten countries.
Job overview:
As a Transport Executive, you will be responsible for:
Supporting the Call Centre by completing transportation requests
Administration of both Amadeus and the in-house reservation system
Handling group requests efficiently for the Meetings and Events department
Communicating travel information to clients (including schedule changes)
Assisting the Finance department in the reconciliation of Transport billings
Building relations with airlines companies
You will report to the Call center Manager and will be part of the sales team.
Main missions:
Supporting the Call Centre by completing transportation requests:
Effectively completing all transportation requests within 4 hours (wherever possible), finding the best flights and pricings for the client in line with their needs, supporting the call center and clients with any changes to their flights, and booking ancillary services.
Administration of both Amadeus and the in-house reservation system:
Issuing/reissuing tickets, checking Amadeus Queues on a regular basis to keep on top of any ticketing issues, completing scheduled changes within Amadeus and informing the customer, checking no-shows and cancellations, and accurately programming flights into the in-house reservation system.
Handling group requests efficiently for the Meetings and Events department:
Finding effective and cost-efficient group flights, completing passenger lists and seating requests as per the group's needs, and supporting the groups departments in case of any flight issues (delays, flight cancellations, etc.).
Communicating travel information to clients (including schedule changes):
Proactively looking out for notices of airline strikes and any potential issues that would affect flights (weather, political situations), and communicating any potential transport issues to both the call center and clients in a polite and helpful manner.
Assisting the Finance department in the reconciliation of Transport billings:
Supporting the Transport Manager with…
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