Swedish eBike Technical Support Specialist
Full-time
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. Around 9,500 associates at 28 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and logistics sectors as well as information and communication technology.
The eBike stimulates our mobility and is one of the most agile, comfortable and simply smartest vehicles of our time, with a positive impact on our health, environment, and society. The modern components and the freedom in design of the Bosch drive systems represent the foundation for a diverse choice from the bike manufacturers - regardless if it is a mountain bike, trekking, city, or a touring bike.
Bosch eBike Systems works on the future of a mobility that is healthy, economically, and ecologically sustainable. Electrified, automated, and connected. With innovative products and conclusive service for the eBike, we make the eBike world even more fascinating.
Do you enjoy helping other people? Would you like to join a global-leading company that is shaping the future of urban mobility? Then you have come to the right place.
As an eBike Inside Technical Support Specialist for Denmark, your main functions will be:
Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.Respond to end consumer calls for technical, general product support, and spare parts topics.Troubleshoot and resolve technical or software related issues of eBikes using active listening and a positive attitude.Make decisions on warranty per company guidelines.Document calls/cases in a CRM (Customer Relationship Management) tool.Responsible for developing and maintaining excellent customer relationships.What we offer:
Be a part of our international network and profit from the diverse opportunities of a global employer: Training and internal growth opportunities. A full-time job, long-term contract, direct with BOSCH Service Solutions. Work Monday to Friday:
NO WEEKENDS. Bosch employees profit from various discounts including Power Tools and Home Appliances. Our working environment is fun, rewarding and offers room for creativity.
Minimum Requirements:
Candidates must be available to work full time (39 hours per week), Monday to Friday.
Fluency in Swedish (C2 level, Native or equivalent).
Fluency in English.
Candidates should be based in Barcelona.
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