Inetum Madrid, Community of Madrid, Spain Top Employer Europe 2024 Job Description We are looking for a Service Catalogue Management service to be provided with resources with proven experience in IT operations, process analysis, Business Service Management, service discovery with a background in Service Now.
Company Description Inetum es líder europeo en servicios digitales.
El equipo de Inetum, formado por 28.000 consultores y especialistas, se esfuerza cada día por generar un impacto digital en las empresas, las entidades del sector público y la sociedad.
Las soluciones de Inetum tienen como objetivo contribuir al desempeño y la innovación de sus clientes, así como al bien común.
Presente en 19 países con una densa red de sitios, Inetum se asocia con los principales editores de software para afrontar los desafíos de la transformación digital con proximidad y flexibilidad.
Impulsado por su ambición de crecimiento y escala, Inetum generó unas ventas de 2.500 millones de euros en 2023.
Top Employer Europe 2024 This service will be provided by a Service Catalogue Manager with a good understanding of defining and documenting a Business Service with all relevant parties, as well as interacting with Service Owners to agree on the contents of their respective Service Catalogue.
Service – Tasks & Key Deliverables And Responsibilities Responsibility for the maintenance of the IT Service Catalogue in conjunction with internal service and technology owners.
Carry out the Product Manager responsibilities for the Service Catalogue Management process.
Strategic design of the Enterprise Catalogue and drive toward a single system of engagement.
Coordination and facilitation of discussions and working sessions between Service Catalogue Management and other processes, especially asset, configuration management and request fulfilment.
Ensure up-to-date service information is available for users, that items are retired, made live and amended as required.
Complete regular reviews of the Catalogue with internal stakeholders to ensure relevance to business needs and requirements.
Work with internal customers to ensure consistency and accuracy of the Service Catalogue.
Work with reporting team to assure that the service catalogue and CMDB meet requirements of the various production teams interacting with IT development, Operations, IT Quality teams and product owner groups to obtain and exchange information.
Proactively escalate problems and issues and drive to resolution.
Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr