At Lognext we have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality.
Therefore, being a NEXTER means that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level.We are looking for a talented Service Now professional specializing in ITSM Catalog Management to join our team for a multinational leader in the banking sector located in Madrid.
Key Responsibilities• Responsible for the maintenance of the IT Service Catalogue in conjunction with internal service and technology owners.• Carries out the Product Manager responsibilities for the Service Catalogue Management process.• Strategic design of the Enterprise Catalogue and drive toward a single system of engagement.• Coordinating and facilitating discussions and working sessions between Service Catalogue Management and other processes, especially asset, configuration management and request fulfilment.• Ensures up to date service information is available for users, that items are retired, made live and amended as required.• Completes regular reviews of the Catalogue with internal stakeholders to ensure relevance to business needs and requirements.• Works with internal customers to ensure consistency and accuracy of the Service Catalogue.• Works with reporting team to assure that the service catalogue and CMDB meet requirements of the various production teams interacting with IT development, Operations, IT Quality teams and product owner groups to obtain and exchange information.• Proactively escalate problems and issues and drive to resolution.
SkillsEssential:• 3 years of experience on Catalogue Management & CMDB modules preferably in Service Now.• Previous experience as a Change Management, Incident Management or Problem Management.• Experience in transformation and migration projects within Service Now or any other Service Management Application.• Upper-intermediate level of English (B2/C1).Desirable:• Experience configuring and/or Administering ServiceNow• ServiceNow System Administrator Certification.• ITIL V3/V4 Foundation Certification.
Job Conditions & Benefits: Permanent contract.
Work Mode: Hybrid, with 4 days remote and 1 day in-person in Madrid (flexible).
Competitive salary.
Flexible payment plan.
Remote work assistance.
Professional Development: Access to an annual budget dedicated to advancing your skills through professional certifications.Join our expert team, where creativity, commitment and the ability to bring new perspectives are essential to make a difference in a world full of opportunities.