At SD Worx Spain, we are focused on building capability and flexibility to meet the growth of the business whilst increasing the profitability across the organisation. We support SD Worx on most of the business areas such as HR, Finance, Marketing, Software Development, Testing, Implementation and Service Delivery. There are numerous opportunities at SD Worx Spain for people with the right blend of skills, experience and character! Are you ready to join us.
Summary:
The ITSDM will be responsible for the operational part of the implemented SD Worx end-to-end solution. The ITSDM will work closely with the SDM to ensure the customer receives the to-be expected services.
The primary objective is to be operational responsible for the technical end-to-end solution supporting the services SD Worx provides to the customer.
An ITSDM should be the link between all SD Worx support teams to increase the service we provide to our customers by being the go-between technical teams, the business and the customer.
Key accountabilities (included but are not limited to)
• Coordinate customer activities with SDM
• Participate in Monthly Service reviews when needed/agreed with SDM
• Administer and manage release processes
• Ensure periodic system checks are executed
• Hierarchical escalation and proper follow up
• Assesses Incident and Changes Request (tickets) ownership and follows up on action
• Ensure accurate documentation on system landscape is maintained
• Highlight and execute on identified process improvements.
• Oversight of system and support as needed for the execution of daily valuation processing activities and trade communications.
• Demonstrates sound understanding of client's requirements, business rules, and system design by asking questions and responding to needs in a timely fashion
• Follows all predefined procedures, adheres to all the process guidelines, and ensures that performance parameters are met and/ or exceeded against SLA (Service Level Agreement) targets
• Executes complex tasks while ensuring on-time and accurate delivery of all tasks to respond to client needs as per SLAs
• Delivers on new/ad-hoc tasks in order to promptly meet client/ internal goals
• Providing support and support clients' needs throughout the year
• Serving as technical expert and point of escalation for assigned team members
• Knowledge of SD Worx organization and functions
Knowledge, Skills, Qualifications and Experience
• You have proven to maintain and improve complex solutions
• You have excellent communication skills and can communicate intelligently at all levels on technical and non-technical topics
• You ensure a collaborative way of working
• You have a positive and solution oriented mindset
• You have previous HR- and/ or Payroll delivery or services for at least 5 years
• You have worked in an international environment or have prior knowledge of multi-country implementations or support
• You have experience with SuccessFactors, Workday or similar platforms
• Shows critical thinking by researching complex issues and formulating solutions by analysing information and applying business knowledge and processing procedures.
• Coaches & trains new colleagues on technical & client requirements when appropriate
• Identifies process improvements to support our culture of continuous improvement
• Meeting the deadlines for the assigned tasks (self and team)
• Conducting business according to the defined standards and policies
• Acting as mentor and technical coach for team members; lead, motivate, and develop staff
• Build and maintain knowledge of all products delivered to SD Worx customers
Role dimensions
Key success criteria
1) Managed customer on e2e technical solution
2) Standard solutions
3) Collaboration with internal teams
4) Coaching of colleagues
People Interactions
Customers, International and local services and support teams,
Products, SDM and KAM
Benefits:
Health insurance (100%) and flexible retribution Flexible working hours Remotely working days Laptop, equipment provided and many more! Responsibilities as a key team member from day one 25 days of leave on a fulltime basis and hours for personal time off Diverse training opportunities
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