DescriptionAt Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.We hire the world's brightest minds and offer them an environment where they can relentlessly innovate for our customers.As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal supporting internal employees.Key job responsibilitiesThis role is a technical on-premise position supporting internal employees.This position requires hands-on experience in supporting PC hardware, software, and internal tooling for employees.It requires working with an internal ticketing tool to communicate with customers.Prepare hardware for new hires joining the company and also manage IT asset inventory.Basic QualificationsOne or more years' experience supporting operating systems (Windows, Macintosh, or Linux)Experience supporting through various channels (on-premise)Proficiency supporting office productivity applications (Outlook, Word, and Excel)Experience using a ticket system for customer service requestsExperience with PC imagingExperience with hardware troubleshooting (Client/Server, Network equipment)English and Spanish proficiencyPreferred QualificationsKnowledge of basic network troubleshootingUnderstanding of the basic concepts of Information Systems securityExperience providing IT support in a medium to large sized companyA demonstrated willingness to learn and apply new technologyAbility to identify and proactively resolve or escalate issuesAmazon is an equal opportunities employer.
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