col-wideJob Description:**Business** **Overview**The **BNP** **Paribas** **Group** **is one of the largest international banking networks, with a presence in 72 countries. The organization is an international financial services group, with in excess of 200,000 employees with solid roots in Europe.The **BNP Paribas Group **is organized around two main activities: Retail Banking and Corporate & Institutional Banking (CIB).The IT production has two main entities ITGP and ITO, with a main governance lead by ITGP.**ITGP Digital Working**ITGP Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop...) as well as elements of the Global Services organization.Main Objectives & Purpose:Team membership- Ensure to be proven as good team player to deliver the objectives assigned to the team.- Work with other regional L2 Messaging teams to achieve a proper infrastructure monitoring and support coverage (follow the sun L2 infrastructure management/support).- Work with regional service desk teams and with regional L3 Messaging teams (escalation, knowledge transfer).Technical Management- Must have a continual improvement, risk mitigation focus, and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under his managed perimeter.- Responsible for having an operational up to date BCP / DR documented and tested.Business relationship management- Liaising with Business Application Teams, Regional IT Teams, Global Infrastructure Support and IT Security Teams to resolve issues, complete tasks and deliver projects in a timely fashion.- Provide relevant communication to service desk teams and/or users because of change management or because of an incident.- Provide and update knowledge articles to service desk teamsGovernance- Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards.- Ensure the coordination and collaboration with Global Head of the relevant functional area.- Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated.- Responsible for controls to be run for as well as the closure of audit points related to the tower.Customer/Supplier Relations/Auditors:**Internal**:- Group Functions, retail France (BCEF), Asset Management, Cardif France, Personal Finance, International Retail Banking, Cardif, BNL....- IT Security, ComplianceExternal- Hardware / Software suppliers- Third part company IT support- External audits (private or regulators)Key Results Areas:- Provide end user satisfaction by reducing resolution time of the incidents- Guarantee functioning of the systems by having resilient infrastructure, adequate staffing, and escalation of problems, proper documentation, good procedures/controls and monitoring.- Define and implement comprehensive Collaborative infrastructure / service monitoring strategy- Track and proactively manage Incidents. Devise improvement strategies to reduce incidents.- Track and proactively manage assets.- Develop procedures and IT controls for the tower.**JOB SPECIFICATION**:JOB SPECIFICATION:**Essential Technical Knowledge/Skills**:- Good knowledge and experience with following systems:- Exchange O365- Exchange 2013/2016 and Microsoft Outlook- MS Teams- Skype For Business- Active directory (core knowledge of AD, GPO, scripting, etc...)- Understanding of core IT infra setup:- Wintel systems: Windows Server 2012/2016- Network: WIN/MAN/LAN topology, ICP/DMZ, F5 Load Balancer, Firewall- Storage: NAS/SAN/DAS- MS DNS, Windows 7/10- Strong knowledge of ITIL (service delivery).**Qualifications and Experience**:- At least 5 years of experience in complex IT infrastructure environments- Experience of large organizations (matrix with local & functional reporting lines)- Fluency in English- ITIL trained and experience with ITSM tools**Other Value-Added Competencies**:- Mature, independent, well organized with excellent communication skills (written, spoken, presentations)- Exposed to multi-cultural environment and able to work as part of a Global team- Quick thinker and Good decision-maker- Analytical, detail-oriented and self-motivated- Tough mindset, able to work under pressure- Availabilities to work outside of business hours (change management, oncall/incident resolution)- Knowledge of the French Language would be welcomed
