Italian Speaking Customer Representative - Wellness -

Customer RepresentativeMain tasks:Log call details onto call management systems and provide response and resolution within SLAEscalate potential service issues initially with MentorFollow all the processes and procedures of the projectEnsure contractual SLA is maintainedProvide cover for other Agents in their absence, either within the same team or across teamsLiaise with Supervisors/ Mentors on specific projects where requestedUnderstand and comply with administrative duties including holiday, sickness, and overtimeAttend regular Team MeetingsWork on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality, and customer satisfactionHours and Benefits:Shift: 39 hours/week (rotative) from Monday to Saturday 09:00 - 20:00Salary: 18,500 Euros gross/year + up to 2,000 Euros gross/year BonusPermanent contractOngoing trainingDiverse growth opportunitiesStart date: ImmediateHolidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)Requirements:You are a native level speaker in ItalianYou are fluent in EnglishGood disposition to work in a customer service environmentCustomer care skills - ability to listen to and understand the customers' needsAbility to take ownership of, and progress calls to resolution or to escalate calls to resolutionRRQ22-006501-1-ITALY#J-18808-Ljbffr