Italian Speaking Customer Representative - Wellness - (Aii-590)

Customer Representative
Main tasks:

Log call details onto call management systems and provide response and resolution within SLA
Escalate potential service issues initially with Mentor
Follow all the processes and procedures of the project
Ensure contractual SLA is maintained
Provide cover for other Agents in their absence, either within the same team or across teams
Liaise with Supervisors/ Mentors on specific projects where requested
Understand and comply with administrative duties including holiday, sickness, and overtime
Attend regular Team Meetings
Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality, and customer satisfaction

Hours and Benefits:

Shift: 39 hours/week (rotative) from Monday to Saturday 09:00 - 20:00
Salary: 18,500 Euros gross/year + up to 2,000 Euros gross/year Bonus
Permanent contract
Ongoing training
Diverse growth opportunities
Start date: Immediate
Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)

Requirements:

You are a native level speaker in Italian
You are fluent in English
Good disposition to work in a customer service environment
Customer care skills - ability to listen to and understand the customers' needs
Ability to take ownership of, and progress calls to resolution or to escalate calls to resolution

RRQ22-006501-1-ITALY
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