.Italian Quality Analyst Location: Lisbon, PortugalEmployment Type: Full-time, OnsiteLanguage Requirements: Italian & English Are you a detail-oriented Italian speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city of Lisbon and help us set the standard for excellence in customer service! About Us: We are a Global Multilingual Company BPO , a leader in providing exceptional customer support and business process outsourcing services to clients worldwide. Our diverse team is dedicated to delivering top-notch service quality in multiple languages. Join us and be part of our mission to maintain excellence and innovation. What You'll Do: As a Italian Quality Analyst , you will be responsible for ensuring the highest quality standards in our customer service operations. Your key responsibilities include: Quality Assurance: Monitor and evaluate customer interactions to ensure adherence to company standards and compliance. Performance Analysis: Analyze data and provide insights to drive improvements in customer service quality. Reporting: Generate comprehensive reports on quality metrics, highlighting areas for improvement and success. Training & Feedback: Offer constructive feedback and coaching to customer service agents to enhance their skills and performance. Team Collaboration: Collaborate closely with training and operations teams to implement quality improvement strategies. What We're Looking For: We are seeking a detail-oriented and analytical individual with the following qualifications: Language Skills: Native or fluent in Italian, with proficiency in English (both written and spoken). Analytical Skills: Strong analytical abilities with the capability to interpret data and identify trends. Communication Skills: Excellent verbal and written communication skills. Quality Assurance Experience: Previous experience in a quality assurance or analyst role, preferably within a BPO environment. Team Player: Ability to work collaboratively within a multicultural team setting. Attention to Detail: Meticulous attention to detail and commitment to maintaining high-quality standards. What We Offer: We provide an exciting and rewarding work environment with numerous benefits: Competitive Salary: Attractive salary package with performance-based bonuses. Living in Lisbon: Experience the vibrant culture and beautiful scenery of Portugal's capital city. Career Growth: Opportunities for professional development and career advancement within a global company. Modern Workplace: Work in a state-of-the-art office environment with supportive colleagues. Social Events: Engage in regular team-building activities and social events to foster team spirit. Health and Well-being: Comprehensive health insurance and wellness programs to support your well-being