The Wise Seeker is the leading HR technology company in unbiased talent evaluation.With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone. All the Customer Consultants are taking calls equally in their market language and also in English from various countries (e.g. Germany, Scandinavia, United States…).The position is remotely stationed in the Czech Republic. The Client contributes for the internet connection in the amount of 500 CZK brutto per month and provides financial support when traveling to the office for monthly training, refreshers, meetings, etc.Profile requirementsYou speak Italian at a fluent level and English at an intermediate level.You have great communication, multitasking, and problem-solving skills.A big plus if you have been working in customer service in the past. We offerA remote position based in the Czech Republic (either you live in the Czech Republic or want to relocate to the Czech Republic)A professional and multicultural working environment with people from different nationalitiesModern induction training and career pathGaining experience working in a world-leading flight companyOpportunity to grow within the organizationA contract focused on a long-term relationshipFull-time job Sunday - Thursday, 7:30-16:00Meal allowancePaid flight ticket + the company pays for accommodation for the first 2-3 monthsFixed salary + bonusContact, insurance, and other informationThe Client supports you to open your own bank account and have a tax numberAfter 6 months of employment, there is a possibility of working part-timeAccording to Czech law, employer and employee contributions to health and social insurance from the first day of employmentAll employees have special benefits and discounts for services and products, such as flight tickets, Multisport cards, and free psychologists and psychotherapists#LI-MM1