Are you fluent in Italian and passionate about delivering excellent customer service?
As a Customer Service Representative, you'll play a vital role in ensuring our customers receive prompt and effective support for their inquiries.
This position offers a fantastic opportunity to work in a dynamic environment, specializing in music and audiovisual technology.
Key Responsibilities:Respond to customer inquiries via phone, email, chat, and automated alerts, providing efficient solutions.Maintain accurate records of all interactions in the call management system, ensuring adherence to service level agreements (SLAs).Keep up-to-date with our services and products to better assist customers.Escalate any service issues to senior team members as necessary.Collaborate on team projects and cover for colleagues when needed.Participate in regular meetings and contribute to a positive team environment.Fulfill administrative duties, including tracking holiday and sickness records. What We're Looking For:Language Proficiency: C2 or fluent in Italian, with a solid command of English (minimum B2 level).Experience: At least 1 year of customer service experience, ideally in a technical support role.Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and audiovisual products.Customer Focus: Excellent listening and customer care skills, with the ability to manage inquiries effectively.Problem-Solving Skills: Capable of taking ownership of issues and driving them to resolution. What's in It for You?Competitive Salary Package based on experience and performance.Working Hours: Monday to Friday, 09:00 AM - 06:00 PM.Annual Leave: 23 days of paid vacation.Supportive Work Environment: Be part of a dynamic and creative team in a friendly atmosphere.Career Growth: Access to guidance and resources to help you reach your full potential. If you're ready to join a vibrant team in the beautiful city of Barcelona, apply now and take the next step in your career!
#J-18808-Ljbffr