Company DescriptionWhy are we here? You may not know our name but we can guarantee you know our work - all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are safe, their ingredients are authentic and labelling is accurate. Our global and diverse network of companies offers a stimulating start-up environment with fast track careers.As a part of Eurofins, you will contribute to making science and innovation happen every day!Job DescriptionHow can you contribute? We are looking for a talented and motivated IT Technician to join a local IT Service Desk Team and support a strategic network project in various sites throughout both Spain and Portugal.As an IT Technician at Eurofins, you will:Identify and manage Severity 1 tickets end-to-end, as well as alerts on major/recurring incidents;Manage L1 and L2 tickets by solving locally or transferring to dedicated queues;Manage IT and Application requests opened by sites;Ensure the support of site openings and major works;Maintain follow-up/recurring audit of main equipment and communicate alerts;Capture site-specific requests and initiate necessary actions to get validation of the central IT;Execute and contribute to scheduled maintenance operations, in coordination with the IT manager or correspondent;Ensure productivity gain by decreasing tickets/requests volumes, leading to a good level of user satisfaction;Provide improvement to Support processes to reduce resolution lead-times;Execute, participate and report on IT & Application project rollout;Provide, install and/or deliver hardware and software;Provide user/site local assistance to the deployment;Ensure post-deployment support and reporting.QualificationsAre you our kind of extraordinary?Minimum 2 years of relevant working experience;The below technical knowledge is highly desirable:Network & Telecom: WAN MPLS, LAN/WLAN/IPT;Windows client, Smartphones and Tablets;O365 full suite with experience in Enterprise Social Media.Strong interpersonal communication skills is essential;Strong focus on objectives and user satisfaction is key;Ability to show leadership and autonomy, with good reporting skills;Previous experience supporting internal client and operations is ideal;Previous experience in a laboratory environment is an advantage;Willingness to travel in Spain and Portugal between 10 to 20% of working time;Strong English and Spanish communication skills (written/oral) required. Knowledge of French is a plus.
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