Job Title: IT Technician (Remote) Company: Nebulon Dynamics Limited Location: Remote About Nebulon Dynamics At Nebulon Dynamics Limited, innovation drives everything we do. As a leader in the civil engineering sector, we integrate cutting-edge technology into our operations to solve complex problems and deliver groundbreaking solutions. Our team is passionate about pushing boundaries, fostering collaboration, and creating an environment where talent thrives. Were not just building projects; were building careers. We invite you to join our mission and become a valued member of our IT team a cornerstone of our success in enabling seamless operations. Job Summary Nebulon Dynamics is seeking a highly skilled and motivated IT Technician to join our dynamic team. This is a remote position that offers the opportunity to make a tangible impact while enjoying the freedom to work from anywhere. As an IT Technician, you'll be responsible for ensuring the smooth operation of our IT systems, supporting our team members, and implementing innovative solutions that drive productivity and security. In addition to being a critical part of an agile and supportive team, you'll benefit from: - Remote work flexibility, allowing you to work from the comfort of your home or any location of your choice. - A competitive salary and benefits package, including health insurance, retirement plans, and paid time off. - Access to state-of-the-art tools and resources to excel in your role. - Opportunities for professional growth, including training and certifications. - A collaborative and inclusive culture that values your ideas and encourages creativity. Key Responsibilities As an IT Technician at Nebulon Dynamics, your day-to-day activities will include: 1. Technical Support: - Act as the first point of contact for IT-related issues, providing timely and effective troubleshooting and resolution. - Assist employees with hardware, software, and connectivity issues, ensuring minimal downtime. 2. System Maintenance: - Install, configure, and maintain hardware, software, and peripheral devices, both remotely and on-site (if required). - Perform regular updates and patches to ensure systems remain secure and efficient. 3. Network Management: - Monitor and maintain network infrastructure, ensuring seamless connectivity across platforms. - Identify and resolve network issues, escalating complex problems to senior IT staff when necessary. 4. Security Compliance: - Collaborate with the cybersecurity team to implement and maintain security protocols. - Conduct regular checks to ensure compliance with data protection and system integrity standards. 5. Documentation and Reporting: - Maintain detailed records of IT processes, issues, and resolutions to build a comprehensive knowledge base. - Provide regular reports on IT system performance and suggest areas for improvement. 6. Proactive IT Management: - Anticipate potential IT challenges and develop strategies to address them before they impact operations. - Stay updated on industry trends to recommend and implement cutting-edge solutions. Required Qualifications Were looking for someone with a strong technical foundation, excellent problem-solving skills, and a customer-focused mindset. - Educational Background: Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience). - Experience: 2 years in IT support, technical support, or a similar role. - Technical Skills: - Proficiency in troubleshooting Windows, macOS, and Linux operating systems. - Hands-on experience with hardware installation and diagnostics. - Familiarity with cloud platforms like AWS, Google Workspace, or Microsoft Azure. - Basic networking knowledge, including LAN/WAN setup, VPNs, and firewalls. - Soft Skills: - Strong communication and interpersonal skills. - Ability to explain technical concepts to non-technical team members. - A proactive, self-driven attitude with a focus on continuous learning. Preferred Skills - Relevant certifications such as CompTIA A, Network, or ITIL. - Experience using remote support tools and ticketing systems (e.g., Zendesk, Freshservice). - Knowledge of cyber security practices and tools. What You'll Gain At Nebulon Dynamics, we understand that your success is our success. That's why we offer: - Flexibility: A fully remote position that allows you to balance your work and personal life. - Growth Opportunities: We invest in your professional development with training, certifications, and mentorship. - Cutting-Edge Projects: Work with advanced technologies and systems that keep you at the forefront of the IT industry. - Supportive Culture: A collaborative, inclusive, and innovation-driven team that values your input and contributions. - Competitive Rewards: Alongside your salary, you'll enjoy a robust benefits package that covers health, wellness, and retirement planning. Why Join Us? At Nebulon Dynamics, you won't just have a job you'll have a purpose. You'll be part of a team that empowers you to innovate, grow, and make a difference. With exciting projects, a global impact, and a people-first culture, were the perfect place for ambitious IT professionals to thrive. How to Apply Excited to make your mark as an IT Technician at Nebulon Dynamics? Wed love to hear from you Send your resume and a cover letter detailing your skills, experience, and enthusiasm for the role to https://www.careers-page.com/nebulon-dynamics-limited-2 Join us in shaping the future of engineering and technology, one innovation at a time Health Insurance Paid Time Off