DescriptionSchool IT Technician Role ProfileLES' Mission: We provide an enriching, learning-focused education of the highest standard which allows our pupils to achieve both success and experience failure in a safe and supportive environment. Staff, pupils, and parents share the fundamental expectation of a positive attitude to learning. We nurture our pupils, encouraging them to develop a Growth Mindset to ensure they become resilient and persevere in the face of challenges. Happy, respectful, internationally-minded pupils, staff, and parents are the core of our community. We support our pupils and staff to constantly get better and improve themselves. We do this as a team, without exception.Reporting To:School IT ManagerHead of SchoolISP Head of Technology IberiaWorking Relationships:Teachers and staff across the schoolStudents, ParentsIT service VendorsOther Technology Leads in the Iberia regionISP Principles:Begin with our children and students. Their success is our success. Well-being and safety are essential for learners and learning.Treat everyone with care and respect. We promote the well-being of self and others.Operate effectively. We focus on the most important things that will make a difference.Learn continuously. We engage with personal and professional development and school improvement.Purpose of Role: The Information Technology Technician is a creative and dynamic leader charged with developing and implementing a strategic vision in all areas of technology for the school. They will facilitate the integration of digital tools and best practices into curriculum and administrative systems. Both a big picture thinker and a hands-on implementer, the IT Technician engages with administrators, educators, technology vendors, parents, and students to extend responsible and creative use of technology.Key Responsibilities:Develop and implement a strategic vision for the use of technology in both the academic and infrastructural systems.Support the carrying out of the school's technology strategic plan.Maintain knowledge of and communicate current research findings related to the effective use of technology in the school's educational program.Provide current information to support decision-making on academic and administrative technology matters.Oversee professional development of staff on the integration of technology into the curriculum.Ensure that all educators and students have access to the appropriate technology tools.Focus on ensuring that network and other technology resources are used safely and responsibly.Oversee all administrative aspects of technology programs and services at the school.Own the setup and installation of new equipment for staff and students.Perform troubleshooting and maintenance work.Effectively allocate and manage resources to support strategic priorities.Provide leadership in the purchase and acquisition of new technology and equipment.Understand industry-standard practices and procedures related to software purchase and use.Develop and monitor annual instructional technology and technology operations budget.Maintain records/inventory of equipment and resources.Use the Technology Help desk system provided by ISP Group.Represent the school in interactions with parents, community, staff, and students.Comply with applicable laws, rules, and regulations.Respond to emergency situations outside of the standard work schedule.Perform other duties as assigned by the Head of School.Experience and Qualifications:Hands-on experience with wired and wireless infrastructure (HP Aruba, Cisco Meraki preferred).Hands-on experience with Windows server operating system and Domain Controllers.Hands-on experience with security practices of firewall and content filtering.Knowledge of TCP/IP, DNS, Routing, and Firewalls.Knowledge in managing IP – PABX.Knowledge in managing Virtual environment and Backup (VMware, Hyper-V preferred).Experience managing Education Platform O365 – Google G-Suite.Minimum 5 years' experience in a similar role, and 10 years in technology in general.B.S or Equivalent Degree in Computer/Technology Field.Previous knowledge or experience within the education or school sector is desirable.Skills and Abilities:Excellent problem-solving and customer service skills.Ability to work calmly under pressure and prioritize effectively.Clear communication skills, both verbally and in writing.Ability to explain technical issues in an accessible manner.High level of attention to detail.Self-motivated with initiative to manage tasks.Discretion and ability to maintain confidentiality.Excellent interpersonal skills to communicate effectively with the school community.Flexibility at busy times.ISP Commitment to Safeguarding Principles: Lady Elizabeth and ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks covering the previous 10 years' employment history.ISP Commitment to Diversity, Equity, Inclusion, and Belonging: ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of demographic characteristics. Candidates who share our vision and principles are strongly encouraged to apply.
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