JOB TITLE: IT TECHNICIAN
REPORTS TO: Manager
PURPOSE: To provide Hardware Maintenance, Server Maintenance, Office Maintenance/Support and Auxiliary Technical Support Services to the World Sports Betting Group
ESSENTIAL FUNCTIONS: Hardware Maintenance: Ubiquiti Unifi Network Management setup and maintenance Fortinet IPSec/SSL VPN/Routing/Firewall Policy/DHCP setup and maintenance Mikrotik Routerboard/CHR IPSec/Routing/Firewall Policy setup and maintenance Imaging and deployment of Raspberry Pis Installation, setup and management of Hikvision NVR and cameras Troubleshooting hardware issues of IT equipment Inverter system monitoring and error reporting Servers & Maintenance: Creating and setting up virtual machines with VMWare VSphere/esxi Proactive Windows and Linux VM and Host maintenance Maintaining IIS webservers Synology NFS backups and data maintenance Both off and On premise Active Directory management Microsoft SQL database management Monitoring MySQL server status Monitoring message services Maintenance of SQL Databases Physical server maintenance at Data Centres Gambling 0800 Services: FreePBX extension management / manage call recordings Cloudflare DNS / policy and rule management VOIP Phone / Microsip setup Smartermail SMTP mailbox creation and management Microsoft 365 account administration Microsoft Exchange e-mail administration Branch infrastructure support (WiFi, network, PCs, cameras etc) Footage for security purposes New betting platform implementations (retail) Office Support: Assisting staff with IT queries related to their duties Assisting with website technical queries Anydesk remote support for all staff Sourcing IT equipment Branch management access (retail pages) Turfsport support (Wagering Software Moving events, archives, pending tickets etc) Smarttrack, livechat account creation, management and support Anti-Virus management and support Office Maintenance: Microsoft Outlook SMTP account setup Microsoft Office setup Management and maintenance of all IT equipment Sourcing IT equipment Installation of new IT equipment User software installation IT software account management Setup of Desktop/laptop for new staff
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