It Technical Support Specialist (Zendesk Admin) - Barcelona (Ry-624)

YOUR DAILY ADVENTURES WILL INCLUDE:Serving as one of our Zendesk AdministratorsLeading the development and maintenance of the Zendesk instanceExecuting day-to-day configuration, support and maintenance tasksTroubleshooting and providing solutions for technical issues and escalationsProviding new user accounts, managing licenses and permissions including managing multiple user setups, profiles, and rolesCustomizing forms, fields, views, triggers, and other business rulesImplementing and supporting new system rollouts, maintenance, upgrades, and process improvementsWorking closely with functional leaders, organizational units, and subject matter expertsIdentifying, developing, and deploying new business processes and integrationsImplementing technical synergies across multiple desksConfiguring applications to meet strategic initiatives and client requirementsTO BE SUCCESSFUL IN THIS ROLE:3-5 years of Zendesk Administrator experience with demonstration of strong knowledge and understanding of the platformFamiliarity with Zendesk REST API is a plusFulfill service commitments with style, speed, and skillEarn the trust of internal and external stakeholders by providing facts, insights, and recommendations in a solution-oriented wayProactively communicate and explain ideas clearlyPromote automation to reduce manual tasks during meetings or support callsCollaborate with internal partner teams like Solutions & AutomationsActively point out incidents and participate in constructive discussionHandle cross-work tasks effectivelyAbility to meet deadlines, handle and prioritize simultaneous requestsInternational Business experience would be an added advantageBENEFITS & PERKS IN A NUTSHELL:Flexible working arrangementsLinkedIn LearningSabbatical & special leave policiesWeRoad partnershipBirthday, 24th + 31st December offShort term EU work policyMobility CreditHealth InsuranceEmployee assistance programPlus more local benefits depending on your work location!DIVERSITY, EQUITY & INCLUSION:FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.We want you to grow and evolve.
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