Location: We are flexible! Come and join us either in Hamburg or Barcelona.
We are looking for a dynamic and detail-oriented Technical Support Specialist to join our team!
As one of the primary Zendesk Administrators, you will coordinate the ongoing development and maintenance of our Zendesk instances. You will be at the heart of our service platform, executing daily configurations, providing support, and driving continuous improvements. Your role will involve close collaboration with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. This includes integrating other applications, ensuring technical synergies across multiple desks, and configuring applications to meet strategic initiatives and client requirements. If you are passionate about leveraging technology to enhance customer service and thrive in a collaborative environment, we want to hear from you!
YOUR DAILY ADVENTURES WILL INCLUDE:
Serving as one of our Zendesk Administrator
Leading the development and maintenance of the Zendesk instance
Executing day-to-day configuration, support and maintenance task
Troubleshooting and providing solutions for technical issues and escalations
Providing new user account, managing licences and permissions including managing multiple user setups, profiles, and roles
Customising forms, fields, views, triggers, and other business rules
Implementing and supporting new system rollouts, maintenance, upgrades, and process improvements
Working closely with functional leaders, organizational units, and subject matter experts
Identifying, developing, and deploying new business processes and integrations
Implementing technical synergies across multiple desks
Configuring applications to meet strategic initiatives and client requirements
TO BE SUCCESSFUL IN THIS ROLE:
3-5 years of Zendesk Administrator experience with demonstration of strong knowledge and understanding of the platform
Familiarity with Zendesk REST API is a plus
Fulfill service commitments with style, speed, and skill
Earn the trust of internal and external stakeholders by providing facts, insights, and recommendations in a solution-oriented way
Proactively communicate and explain ideas clearly
Promote automation to reduce manual tasks during meetings or support calls.
Collaborate with internal partner teams like Solutions & Automations
Actively point out incidents and participate in constructive discussion.
Handle cross-work tasks effectively
Ability to meet deadlines, handle and prioritize simultaneous requests
International Business experience would be an added advantage
BENEFITS & PERKS IN A NUTSHELL:
Flexible working arrangements
LinkedIn Learning
Sabbatical & special leave policies
WeRoad partnership
Birthday, 24th + 31st December off
Short term EU work policy
Mobility Credit
Health Insurance
Employee assistance program
Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION:
FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve,bring your true self to work.
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