Location: We are flexible! Come and join us either in Hamburg or Barcelona. We are looking for a dynamic and detail-oriented Technical Support Specialist to join our team!
As one of the primary Zendesk Administrators, you will coordinate the ongoing development and maintenance of our Zendesk instances. You will be at the heart of our service platform, executing daily configurations, providing support, and driving continuous improvements. Your role will involve close collaboration with functional leaders, organizational units, and subject matter experts to identify, develop, and deploy new business processes. This includes integrating other applications, ensuring technical synergies across multiple desks, and configuring applications to meet strategic initiatives and client requirements. If you are passionate about leveraging technology to enhance customer service and thrive in a collaborative environment, we want to hear from you!
YOUR DAILY ADVENTURES WILL INCLUDE: Serving as one of our Zendesk Administrator Leading the development and maintenance of the Zendesk instance Executing day-to-day configuration, support and maintenance tasks Troubleshooting and providing solutions for technical issues and escalations Providing new user accounts, managing licenses and permissions including managing multiple user setups, profiles, and roles Customizing forms, fields, views, triggers, and other business rules Implementing and supporting new system rollouts, maintenance, upgrades, and process improvements Working closely with functional leaders, organizational units, and subject matter experts Identifying, developing, and deploying new business processes and integrations Implementing technical synergies across multiple desks Configuring applications to meet strategic initiatives and client requirements TO BE SUCCESSFUL IN THIS ROLE: 3-5 years of Zendesk Administrator experience with demonstration of strong knowledge and understanding of the platform Familiarity with Zendesk REST API is a plus Fulfill service commitments with style, speed, and skill Earn the trust of internal and external stakeholders by providing facts, insights, and recommendations in a solution-oriented way Proactively communicate and explain ideas clearly Promote automation to reduce manual tasks during meetings or support calls. Collaborate with internal partner teams like Solutions & Automations Actively point out incidents and participate in constructive discussions. Handle cross-work tasks effectively Ability to meet deadlines, handle and prioritize simultaneous requests International Business experience would be an added advantage BENEFITS & PERKS IN A NUTSHELL: Flexible working arrangements LinkedIn Learning Sabbatical & special leave policies WeRoad partnership Birthday, 24th + 31st December off Short term EU work policy Mobility Credit Health Insurance Employee assistance program Plus more local benefits depending on your work location! DIVERSITY, EQUITY & INCLUSION: FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
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