Responsibilities:Deploy and support IT infrastructures on site, Servers, ESX, Filers (NetApp) and Networking (as Smarthands to the NetOps team).Support and/or creation of self-service solutions/automations for the business. Good knowledge of Python is a must; any other scripting language like C#, Powershell, Javascript, etc. is a plus.Provide daily technical support to EA studios on desktop, laptop, Mac, game consoles, mobile devices, meeting room techs, L2/L3.L3 support for operating systems and client software, including Windows, macOS, Office 365, Azure, Microsoft Endpoint Manager.Manage local IT projects and deliver global/regional IT projects in the sites.Follow EAIT processes to perform change, incident/problem, and configuration management tasks.Purchase IT hardware/software for the studio infrastructures, manage and track IT assets.Support studio employees WFH.Develop relationships and communicate with business teams and studios.Report to the Site IT Manager, Madrid.Qualifications:4+ years of experience in an IT support role.Experience working with Windows server, VMware/vSphere, Azure, AWS.Experience in programming/scripting languages Python and Powershell with source code management tools Git and Perforce.Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, HTTP, HTTPS, as well as network hardware.Support of NFS and CIFS (Experience with NetApp is an asset).Interest in DevOps methodologies and technologies (Docker, Chef, Ansible, etc.).Experience in supporting PC desktop, laptop, Mac, game consoles, meeting room techs, Windows, macOS, Office 365, Zoom, Slack, Google Drive, Microsoft Endpoint Manager, VPN client software, etc. is a plus.Solid problem-solving and troubleshooting skills.Good written and spoken English skills, being global teams.Customer-centric mindset, knowing how to respond appropriately in challenging situations.Passionate to grow in IT tech areas and willing to take challenges.About Electronic Arts:Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe. We're looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us.We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
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