Are you a real organizational talent? Server operation, innovative IT systems, and ITIL are your thing? You are passionate about system administration and IT service management? Become a part of the UDG now!What we offerThe chance to become part of one of the largest German full-service digital agencies: 400 great employees, a modern, customer-centric business model, and a true New Work philosophy.Flexible work environment: join one of our great remote teams in Spain or move to one of our locations in Germany.Agile organization: Become part of our self-organized teams and develop in accordance with your strengths: without disciplinary supervisors, but with extensive onboarding, with your personal buddy, and a lot of support from experienced colleagues.Of course, we also offer: a well-equipped tool landscape, modern hardware, a company pension plan, training budget, in-house training with PIA Campus, company events, free drinks, and good coffee.What you doYou are responsible for the operation of our customer infrastructure and handle incidents as well as service requests.You are the first point of contact for our customers, you record requirements and coordinate the implementation, you set priorities and make strategic decisions.You analyze and solve complex problems in your daily business.On the basis of changes, you adjust system configurations and create the corresponding documentation.What you've gotYou have successfully completed an IT education (vocational training, Bachelor, or Masters) and have experience in the areas of IT operations and management of suppliers and service providers or have a comparable qualification.Furthermore, you have good knowledge about Windows Server including infrastructure services, storage, network/security, hypervisor, and/or backup.If you don't have it already, we would like to offer you the possibility for an ITIL certification.You are characterized by implementation competence and initiative as well as customer orientation and communication skills. A good command of German and English completes your profile.#J-18808-Ljbffr