We are looking for an IT Support Trainee based in our Barcelona office. We search for someone enthusiastic about working in a large company within an international environment, with a good sense of customer service, interpersonal skills, reactivity, and the ability to work independently.
Our IT support technicians perform various functions to keep systems in top working condition.
Tasks / Key DutiesSolving level 2 IT problems: On-site analysis, diagnosis, and resolution of incidents for end users on workstations, software, printers, voice support devices, and basic network troubleshooting.Recommend and implement corrective solutions.Appropriate identification and provision of escalation.Participation in the setup and equipment deployment. Repair and replace damaged devices.Setup computers with Microsoft Windows environment. MAC OS is a plus.Support level 1 IT issues: Knowledge database creation, training if needed.Maintain and update technical documentation regularly.Manage stock of equipment and other supplies.Ensure ADP security by installing and upgrading protection software.Test new hardware and software before full-scale installation.Participate in meetings with other international and local team members.RequirementsExperience with diagnosis and troubleshooting software and hardware issues.Remote control of workstations experience.Support for the opening of incidents and assistance requests from users. Work with ticketing system.Curiosity and awareness of new technologies.Good English and Spanish communication skills. Catalan is a plus.Good sense of customer service.Excellent general IT knowledge for corporate networked workstations.Previous experience will be a plus.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:
ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation
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