This job is with Booking.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
We are looking for a talented IT Support Technician to join our IT Services department in Amsterdam.
In IT Services we design, build and maintain all the corporate technology our Booking.com workforce needs day-to-day, so they can in-turn deliver great products to our customers. This includes SaaS applications, Identity, SSO, collaboration tools, productivity suites, communication platforms, endpoints, laptops, VDI solutions, video conferencing, voice infrastructure, Wi-Fi connectivity, VPN, ITSM and a plethora of other bespoke developed applications.
As an IT Support Technician, you will:
Provide technical support to all employees of Booking.com face to face and remote through phone and email;Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;Carry out local onsite maintenance tasks;Liaise with local stakeholders to guarantee the regular running of business operations;Proactively provide information and regular communication to users on the progress of outstanding support calls;Document and contribute to the knowledge base;Prepare computer hardware;Provide administrative maintenance on user accounts;Engage in interaction to resolve issues together with the team;Contribute to Booking.com's growth through interviewing, onboarding, or other recruitment efforts if requested. What you'll bring:
Experience providing IT technical support;Advanced troubleshooting experience both on-site and remote;Experience with Microsoft and Apple products and applications;Experience with SCCM, JAMF/Casper suite for imaging;Experience with mobile devices: phones and tablets;Knowledge of Microsoft Office suite and Google Suite in an enterprise environment;Understanding of Active Directory and Windows Server usage;Experience with TCP-IP, LAN, WAN;Experience troubleshooting PC and Laptop hardware;Outstanding communication skills in English (written and verbal);Team player and ability to work independently with limited supervision. What we offer:
Competitive compensation and benefits;Full relocation support to Amsterdam;Performance-based company that offers vacation days, career advancement, and bonuses;Diverse and creative colleagues from every corner of the world;Health, life, and disability insurance;Hybrid working including flexible working arrangements. Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#J-18808-Ljbffr
