What Is Exoticca?Exoticca is a company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, through the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as Glovo, SinDelantal.com, or Idealista, among others.At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.Who we are?The IT department is the main responsible for supporting our employees, mainly focusing on our call center which they operate in several time zones.We are seeking a talented IT Support Technician who would like to continue with the quality on-site or remote support that will be provided to all types of users, and they will be provided with the tools they need.What will you do?In-situ and remote supportHelp us to manage the equipment stockPrepare Windows / Linux / macOS computersGive access and remove access to our platforms to users when necessarySupport and check meeting rooms, events tooLearn a lot about security and good practicesCreate documentation to help users and the team in their day to dayRequirementsAt least 1 year of experienceBasic knowledge of networkingExperience with Windows 10 and the Office suite; we also value knowledge about macOS and Linux support levelWe value knowledge about Jira, UnifiRequired English fluent levelBased in BarcelonaNice to have: CCNA, CFGM SMX or higher. VoIP knowledge, experience supporting Call CenterBenefitsCompetitive compensation package in line with job responsibilities and experienceAdditionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with CobeeHybrid work model: Offices in Barcelona cityPermanent contract from the startTravel packages at reduced prices!Referral bonus, if you bring people as talented as youUnlimited coffee, team lunches, English lessons, bi-annual company partiesAnd last but not least, becoming part of a fun and motivated multicultural team at an agile and rapidly growing organization!Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.
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