It Support Technician | E041

The Information Technology team is looking for an IT Support Technician to provide technical assistance, both on-site and online, to students, professors, and staff, answering questions, solving technical problems, and maintaining the company's network, software, and computer and audiovisual equipment.
Key Action Areas:Give support to the resolution of stakeholders' technical incidentsUnderstand the needs of different stakeholders in order to identify and specify technical solutions to support them.Installation and configuration of network hardware and softwareInstallation and configuration of peripheralsInstallation and configuration of videoconference and IP telephony equipmentInstallation and configuration of audiovisual equipmentRequirements:Bachelor's degreeHigh level of written and spoken English and Spanish3 years of experience in IT Support departments, technology or consulting companies is desirableKnowledge of network videoconferencing systems, networks, name servers, tcp/ip stack, routing, and web and mail serversKnowledge of Office 365, Outlook, OneDrive, SharePoint, Teams, Google Apps and Active DirectoryTeamworking and problem-solving skills, customer-oriented
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