Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves. Your Mission As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT related operations within our organization. Your responsibilities will span across user support, technical support, project implementation, and system maintenance. You'll collaborate with team members, department leads and teams to enhance our IT infrastructure and provide exceptional service to our internal users. You will contribute to our Enterprise IT department's efficiency, security, and innovation. Your ability to troubleshoot, communicate effectively, and adapt to evolving technologies will be essential. We expect you to be an example of proactive thinking and behavior towards the team and business and be representative of a solution focused approach to work and challenges within IT. Core Responsibilities 1. Technical Support and Incident Management Ticket Resolution: Respond to and resolve IT-related incidents and service requests raised by internal users. Investigate and diagnose technical issues related to SaaS applications, network connectivity, hardware, and software and integrations User Training: Provide training and guidance to end-users on SaaS tools and best practices 2. Project Implementations SaaS Deployments: Collaborate with project managers and business stakeholders to implement new SaaS solutions. Ensure successful deployment, configuration, and user adoption Integration: Integrate our core SaaS tools with other systems (e.g., AWS, GitHub) to streamline interdepartmental workflows 3. System Maintenance and Optimization Monitoring and Performance: Monitor application and hardware performance, identify bottlenecks, and optimize system workflows where possible Security: Implement security best practices, including access controls, data encryption, and vulnerability assessments in collaboration with our internal security team 4. Documentation and Knowledge Sharing Documentation: Maintain accurate documentation for all IT operational configurations, troubleshooting steps, and standard operating procedures Required Qualifications 5 years operational experience with an international IT organization Experience in IT Service Management to ensure smooth sailing for the organization, with a knack for optimizing service delivery to meet business needs. Skilled in Identity & Access Management , ensuring only individuals gain entry while maintaining the integrity of sensitive information. Proficient in Device Management and Security. Skilled at maintaining and optimizing network infrastructure to keep the organization connected and secure through Network Management. Experienced in Technical Support & Troubleshooting to keep operations run smoothly. Fluent in English and Norwegian . Located in or close to Oslo, Norway. Start date: January 2025 Duration: Full time Workplace type: Onsite, hybrid/remote Location: Oslo, Norway Application Deadline: 30 . 11 .2024 . However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive them. What we Offer As a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https://career.mercell.com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell. Has this sparked your interest? Then we can't wait to have you join our mission and looking forward to receiving your application If you have questions for this position, we are happy to chat with you. Please reach out to Mark Gilchrist IT Manager Email: mark.gilchristexternal.mercell.com We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.