- Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.- On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.- User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.- IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.- Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.- Relevant Qualifications: Ideally, you have completed IT training (e.G., IT Specialist for System Integration) or possess equivalent qualifications.- IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.- Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.- Customer Service Skills: Excellent communication skills and a strong customer service orientation.- Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.- Flexibility: Willingness to undertake occasional business trips.- Language Skills: Fluency in Spanish and a good command of English, both written and spoken.- International Business Environment: Work in a dynamic, global company with ample growth opportunities.- Corporate Benefits: Enjoy a range of perks designed to enhance your work experience.- Company Holidays: Benefit from additional time off on December 24th and 31st.- E-Learning Platform: Access a variety of training resources to support your professional development.- Flexible Working Hours: Enjoy flexible working hours with a time account system with a working week of 20 - 30 hours.- Company Events: Participate in engaging company events, including our annual Christmas Party.
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