Error Handling & Technical Support: Manage and log error messages and technical queries, analyzing potential causes of issues.On-Site Support: Provide 1st and 2nd level support on-site and escalate issues to international teams as needed.User Assistance: Offer support for various IT issues, including Meeting Collaboration and Digital Genius areas.IT Hardware Management: Procure, catalog, and install IT hardware, and provide end users with necessary briefings.Project Involvement: Actively participate in IT projects such as rollouts, migrations, moves, and event support.Relevant Qualifications: Ideally, you have completed IT training (e.g., IT Specialist for System Integration) or possess equivalent qualifications. Applications from professionals with a strong IT affinity are also welcome.IT Support Experience: Practical experience in IT support and familiarity with ticketing systems (preferably ServiceNow) is required.Technical Proficiency: Proficient in Windows 10/11, Microsoft 365, and Active Directory, with hands-on experience in network and server infrastructure.Customer Service Skills: Excellent communication skills and a strong customer service orientation.Motivated & Independent: Highly motivated with the ability to work independently and as part of a team.Flexibility: Willingness to undertake occasional business trips.Language Skills: Fluency in Spanish and a good command of English, both written and spoken.International Business Environment: Work in a dynamic, global company with ample growth opportunities.Corporate Benefits: Enjoy a range of perks designed to enhance your work experience.Company Holidays: Benefit from additional time off on December 24th and 31st.E-Learning Platform: Access a variety of training resources to support your professional development.Flexible Working Hours: Enjoy flexible working hours with a time account system with a working week of 20 - 30 hours.Company Events: Participate in engaging company events, including our annual Christmas Party.