.Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 10,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation.For more information, please visit solera.Com. The Role This role is based at the Sevilla office in Spain and is our Center of Excellence. It calls for an individual that is very highly motivated, experienced in support and able to manage multiple and competing priorities and able to remain calm under pressure.'Always on'.The role encompasses all activities and technologies related to a leading-edge enterprise office environment, including user on/offboarding, desktop and mobile hardware/software (Windows, Mac, IOS & Android), AV distribution, vendor management and networking.There is no such thing as a typical day, each will be different, some will be reactive, and other days will be driving forward to ensure stability and consistency in all the technology platforms. What You'll Do Core Requirements On/Offboarding of users (Account creation/disabling, Laptop Configuration, Shipping/Return, ITAM) Support the end-user community, comprising of knowledge workers (including remote workers). Help resolve software and hardware issues, desktop and mobile, following established procedures or developing innovative new solutions to user problems. Support the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology. Provide white-glove IT support at events held in the office and other locations. Be current with the latest software (predominantly the entire Microsoft M365 suite, but also awareness of other typical enterprise apps, such as Jira/Atlassian/Asset Panda/AD Manager) Asset Management (Collaboration with the Asset Lifecycle Team) Leverage vendor support wherever possible to offer the best solution quickly. Be OS agnostic – we love Mac and Windows equally. Other Requirements Be diligent in ensuring support tickets are closed within SLA, with meaningful information. Use AD tools to complete user onboarding and off-boarding. Perform other user activities, such as mailbox moves, changes to phone set-up, etc. Deployment of hardware using Intune and Autopilot. Do everything with data security and SOX compliance in mind. Participation in ISO/SOX/SOC Security Audits to cover for IT-BS tasks Ensure that all bespoke setups and new procedures are clearly documented to ensure consistency within the team
