Company Description
Evolution is a world-leading Business-2-Business provider in product innovation and software development for online casinos. Thousands of people around the world enjoy our services every day. We are now looking for more ambitious talent to join our team as we break new ground in one of the world's fastest-moving industries. With approximately 18,000 team members across more than 30 locations, the company develops, produces, markets, and licenses fully integrated Live Casino and Slots solutions to gaming operators globally. Evolution operates broadcasting studios in Latvia, Malta, Georgia, Canada, and the U.S. and is rapidly expanding to other locations around the world. In line with our key corporate value ALIVE,
we are entrepreneurs who innovate for a living and always look for the next opportunity. We aim to always be in the forefront. Our reliability comes from our commitment to DO RIGHT by acting with integrity in everything that we do and always striving for top-quality in our delivery. We believe that our advantage is that we WORK TOGETHER, and we celebrate our diverse backgrounds as critical to our business success.
Responsibilities
- First/Second line IT support for company internal users and contractors.
- Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment.
- Configuring, administering, and updating Windows, MAC, and Linux operating systems on user devices.
- Managing user device environment using user device management tools.
- Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems.
- Physical network-related tasks (patching, device installation, ports assignment).
- Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
- Keeping an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
- Working closely with the facility and security teams to resolve security issues.
- Constant development and improvements of local IT infrastructure.
- Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware.
- Accounts management.
- Providing IT assets management according to internal procedures.
- Providing service/system operations and regular/ad-hoc maintenance to ensure fulfillment of service availability and security requirements.
- Providing accurate service/system metrics data and reporting on service/system availability, capacity, and security.
- Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution.
- Provisioning system updates and deployments according to respective internal procedures.
- User request fulfillment according to established SLAs.
Qualifications
- Secondary (higher, special, etc.) education.
- Fluent level of both Spanish and English.
- At least 2 years' experience in supporting user IT devices hardware and software.
- Customer Service Experience.
- Fundamental knowledge of IT procedures and security principles.
- Certifications in IT systems administration/support preferred.
- Enterprise employment experience preferred.
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