Do you know about bsport?We are a Barcelona based company that offers a platform combining boutique fitness and advanced technology. Our all-in-one features cover bookings, payroll, marketing and more, helping our partners streamline operations and boost their commercial success.We have nearly 2'000 partners in 40+ countries and continue to expand rapidly.We provide our partners with:Our platform - the heart of the system (B2B)A white label iOS and Android mobile application (B2C)An integrated Video on Demand toolOur self-built Smart Marketing SuiteA Webshop to up- and cross-sell different productsOur first successesSince we launched in 2019, we have already achieved the following:We've built a community of over 6 million usersFinalised a Series A Fundraising of $4+ million in December 2022Grown our team to more than 150 employeesWe're continuing to grow our team to become the #1 tech partner for boutique studios in Europe and the rest of the world!What your future position looks like:Within the Customer Success department you will:Lead a team of data migration specialists, in charge of performing clients databases migration to our system & ad-hoc client requestsEnsure the application of processes and escalation & documentation of technical issues to technical teamsIdentify room for improvements in those key processesFor big clients, be the project manager in charge of delivering a best-in-class data migrationCoordinate support specialists and customer success managers to ensure high quality of client onboardingWork closely with Customer Success managers & Migration developersYou will be a good fit to join us if you:Have an engineering studies background - Master level preferableHave 2 years of experience with a relevant professional experience in Migration or more generally in the IT fieldAlready experienced team management or team mentoringLed successful projects in your past experiences, and have project management skillsFeel comfortable working with Excel / SQLBasic understanding of PythonKnowledge of Notion, Hubspot tools is a plusHave business proficiency in English (French is a plus)Enjoy taking initiative and achieving resultsLike to be challenged in a dynamic environmentCan work individually and have a strong team spiritAre organised, precise and demonstrate good communication skills (eg. feel comfortable talking to a client)Show creativity: creative people are those who share, suggest, and dare to innovate!We'd love to have you join us for many reasons, such as:A multicultural and international team!A stimulating SaaS environment within a supportive and a fast-growing companyBalance work and life with one remote day per week.? Say goodbye to homesickness by working abroad for up to 2 weeks per year!An office with snacks for those with a sweet tooth, as well as fresh fruits available all day long? Afterwork activities and drinks on our terrace to enjoy sunny Barcelona!????? Health insurance fully covered by bsportNegotiated gym planTake part in bsport team building and sport initiativesSupported by bsport on Sick daysAbout our Company Culture:At bsport, we collaborate with passionate individuals who value diverse ideas and backgrounds. We believe that diversity is our most valuable asset.Our commitment is to foster a positive and inclusive culture. We achieve this through team-building initiatives, open communication, professional growth opportunities, and by celebrating diversity in all its forms.We value and respect every individual who is eager to make a difference, empowering them to contribute their unique skills and perspectives. Join our dedicated team to help create a thriving and welcoming workplace.What our interview process looks like:Discovery call with our Talent Acquisition teamInterview with our StratOps Manager (1h)Technical testFinal Interview with our Head of CSM or CPO#J-18808-Ljbffr
